RFP Database

Find Contact Center Software RFPs and Bid Opportunities

Find open Contact Center Software RFPs from state agencies, local governments, school districts and higher ed institutions.

20 opportunities shown.

  11. South Carolina Department of Administration

    State AgencySC

    VOIP, CALL CENTER, AND IVR SERVICES

    The State of South Carolina (Department of Administration, OTIS) seeks statewide hosted telecommunications services across three lots: Hosted VoIP & Messaging, Hosted Contact Center, and Hosted IVR, with SIP-enabled solutions and Tier 3/4 U.S.-based data center deployment.

Recent buying indicators

What Contact Center Software buyers are planning now

Recent board meeting, budget, plan, and contract evidence, connected to the buyer and relevant decision-makers.

City of Titusville
FLSep 22
Why now

- The city manager proposed a two-way text notification system for inbound issue reporting and outbound alerts, with estimated costs around $20,000 to $25,000. - Council directed staff to proceed with an RFP and obtain pricing for outbound-only and combined inbound-outbound options. - A public speaker urged the council to consider app development and AI agents to modernize citizen communication beyond basic SMS. - Council members voiced support for expanded features, including metrics tracking and streamlined issue reporting to ensure timely responses.

Meeting MentionPre-RFPDetected: Sep 22
Key Contacts · Verified by Starbridge
Lea Malarae
Accountant II
Phyllis Smith
Accountant II

Village of Ashwaubenon
WISep 22
Why now

- Village Manager presented Front Desk AI, an AI platform from Just Appraised, to handle high call volumes, limited staff, and after-hours constituent inquiries, noting Milwaukee's use. - The Village Board directed staff to continue pursuing the Front Desk AI Software Program, signaling an active evaluation and a requested next step. - Staff estimated the software cost at about $20,000 annually for village hall administration, excluding public safety and community center. - Trustees supported the software for after-hours convenience but cautioned against AI handling public safety calls, preferring human operators in such cases.

Meeting MentionPre-RFPDetected: Sep 22
Key Contacts · Verified by Starbridge
Sheri Hallsten
Assistant Finance Director
Angie May
Billing & Utility Clerk
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